Building The Client Journey: From Lead to Raving Fan

1 CEC

Presented by Jeff Schumacher

The key to keeping a client around long enough to change their life lies in how they are onboarded, nurtured and celebrated within a community. Gyms that have the lowest attrition rates and highest client values excel in all four phases of the “client journey.” In this course, you’ll be introduced to actionable steps and practices proven to increase client satisfaction, client retention and lifetime value.

Participants will leave this course with all the tools they need to and immediately take action to improve retention and lifetime client value.

This course includes an online video and a corresponding online quiz.

All course content will be presented to you electronically upon completion of your purchase. This includes the video files, quizzes and certificates (certificates awarded upon successful completion of the quiz).

Learners must complete this course within 365 days from the date of purchase.  ACSM will not offer refunds, transfers, or course credits for uncompleted courses prior to their expiration date.

ACSM does not allow substitutions, refunds or credits for this course.  

For questions related to your online CEC courses or purchases, email onlinelearning@acsm.org. 

Membership Discount 

Join ACSM and save 50% on CEC quizzes by contacting our membership department at membership@acsm.org.  Membership dues updates may take a minimum of 24 hrs. to be reflected in your account. 

Don’t get charged for the same course more than once! Bundles may contain courses you’ve already purchased, and an individual course you’re considering purchasing may be included with a bundle you’ve already paid for. Be sure to carefully compare the contents of each course and course bundle as the system will not prevent you from making duplicate purchases.